Known Activation Issues

This page tracks known Omniscope activation and upgrade issues.

Activating in 32 and 64-bit

If you activate a 32-bit version of Omniscope, and you wish to install a 64-bit version, you must first de-activate your key, install the 64-bit version and then reactivate.

 

Upgrading 2.4 to 2.5

There are currently no known issues

 

Reverting from 2.5 to 2.4

If you are reverting from 2.5 to 2.4 you will notice that in 2.4 you are no longer activated. You will need to go to Help > Product Licensing and Activation and then click on Activate. Your existing key should already be shown in the activation dialog and all you have to do is click on Activate.

Version 2.4 64-bit Java PVM Upgrade

The 32-bit version of 2.4 installs with Java 6 update 4. The 64-bit verson of 2.4 orginally installed with Java version version 6 update 6 as PVM. The PVM should be updated to version 6 update 10. This has been fixed in the 64-bit full installer of version 2.4 build 274 and above.

 

Upgrading from 2.2 or 2.3 to 2.5

You must de-activate your license prior to upgrading and then activate again using 2.5 build.

Upgrading 2.3 to 2.4

There are currently no known issues

Reverting from version 2.4 to 2.3

If you are reverting your Omniscope 2.4 installation to Omniscope 2.3 installation it is important that you deactivate your license prior to installing version 2.3. If you are upgrading from Omniscope 2.3 to Omniscope 2.4 then this does not apply and you do not need to deactivate prior to upgrading.

 

If you have any questions please contact us using our contact form.