Hang Diagnosis

Hang Diagnosis Procedure

In the event of the application hanging (freezing, so no user interaction is possible), please use the following procedure to send a hang diagnosis to Visokio (Windows PCs only). Although these steps may seem complex, this will help us greatly with what can be a difficult problem to diagnose. For assistance please contact us.

Creating and sending a hang diagnosis

  1. Using Windows Explorer, navigate to the program installation folder
    (usually "C:\Program Files\Visokio Omniscope")
  2. Double-click "launch_console.exe"
  3. In the black console window:
    1. Click on the black "C:\" icon in the left of the title bar.
    2. Choose Properties from the menu that appears.
    3. In the layout tab, ensure "Screen Buffer Size" has a large value such as 300 in the Height field.
    4. Click OK
  4. In Omniscope, open the bug report dialog (triggering the hang)
  5. Switch to the black console window
  6. Press Ctrl+Break (diagnostic information will be generated)
  7. Click on the black "C:\" icon again and choose "Select All" from the "Edit" submenu.
  8. Click on the black "C:\" icon again and choose "Copy" from the "Edit" submenu
    (this will copy the diagnostic text to the clipboard)
  9. Paste this into the "Detailed information" field in the Software Issue Report submission page. Complete the other fields as indicated and click "Submit".

Forcing the application to quit (Windows)

  1. Press Ctrl+Shift+Esc (simultaneously). Task Manager will appear.
  2. In the first tab ("Applications"), right-click the hung application. Be careful to make the correct selection.
  3. In the menu that appears, choose "Go to process". An entry inside the "Processes" tab will be selected for you.
  4. Click the "End Process" button.
  5. Click "Yes" to confirm.
Knowledge Base Top